How Will an IVR Voice Recognition System Increase Efficiency?
With CallFire's IVR software solutions, you don't have to be a telephony developer to create an advanced IVR phone tree. With our do-it-yourself IVR platform and phone tree software, just record your messages - or choose the text-to-speech option - and build anything from an inbound phone menu with voicexml interpreter to an outbound customer service survey. Here are a just a few ways clients are successfully using our hosted IVR services to manage and improve their customer relationship management system:
Route callers to the appropriate extension to save live operator time
Notify customers of upcoming billing dates or past due invoices, with pay-by-phone options
Create unlimited extensions and sub extensions
Integrate your existing technology with SIP VXML development using our IVR API
Analyze calls with call tracking and reporting
Create personalized greetings for your brand
Show transcript
Speaker 1: What can my business do with phone trees? Here's an example. Danielle is about to start a floral business, but before she does, she wants to do a little market research, so she turns to CallFire and designs a phone survey using CallFire's easy to use IVR designer. CallFire calls everybody in Danielle's phone book and invites them to participate in her survey. Her contacts vote on their favorite flowers by pressing a key on their keypad. Soon the results are in. Danielle's customers overwhelmingly prefer daisies over any other flower. Now Danielle knows what to do. She puts her previously unemployed boyfriend, Andy, to work, planting lots and lots of daisies, and she sets up another phone tree on CallFire. This time she sets up a phone menu for incoming calls to her business. Thanks for calling Danielle's Daisies. Press one for sales, two for deliveries or three for our address. With the IVR designer, she forwards sales calls to her cell phone, delivery calls to Andy, and address requests to a prerecorded message. Using CallFire is simple, allowing Danielle to do it all on her own. Now Danielle and Andy have more time to focus on sales, beautiful flowers and timely deliveries. They even found a little more time for each other. CallFire handles the rest for just pennies per minute. Developers can even use CallFire APIs to create IVR applications of their own. To learn more, visit callfire.com or call 877-897-FIRE.
Setting up an IVR is as Easy as 1…2…3…
1Select the Tab titled CREATE and select the IVR Broadcast icon
2Use the IVR Designer to create the messages and logic of your broadcast
3Upload or input your list of contacts that will receive your message
