Wednesday, January 4, 2012
By Mark Ziegler
Hi everybody. Mark Ziegler here. I'm the newest hire at CallFire, and one of my duties as communications manager will be to coordinate posts to this blog. I'll do my best to keep you up to date on important developments at the company and to provide you with insight about how our products can add to your business's productivity and bottom line. In addition, I'll help produce documentation — for you, our customers, and for our staff — about our continuing switchover to a new telephony platform, which will power our new-look website. The new site, Tesla is part of CallFire's gradual transition from phone-centric services to more contact-centric products. Creating campaigns should become easier with the improved user interface that Tesla provides, but there will no doubt be a bit of a learning curve. We'll try to make the change as seamless as possible for all involved. This move to Tesla is just part of CallFire's long-term goal of making telephony as easy as email. Now, a brief introduction. I'm a graduate of the University of Missouri School of Journalism, with another degree in political science. I spent 14 years at The Boeing Company, mostly writing for a variety of publications, including Boeing News. Other past employers and clients have included Weyerhaeuser, Holland America Line, Monsanto, the Washington State Department of Personnel, Fluke Networks, and Digeo, a Paul Allen high-tech entertainment venture. Alright already — enough about me. Let's talk more about you. And about cloud call centers, voice broadcasts, hosted interactive voice response (IVR) systems, Tesla and the like! I look forward to an interactive discussion with you, our customers. Please feel free to contact me anytime — mark@CallFire.com — with any questions or blog post ideas. In the meantime, Happy New Year from all of us at CallFire!