Use an auto attendant to organize your marketing and communications with IVR
Hosted Interactive Voice Response (IVR) is an easy-to-use solution for organizing your inbound and outbound communication with your customers. With an IVR solution, your company can send out an automated call to notify customers about outages, upgrades, promotions, past due accounts, and more with the option to pay over the phone or to be transferred to an operator. Customers can also call your number and request services using a key-press or touch-tone menu. Our IVR designer allows users to create notifications and reminders using a text-to-speech option for your utilities company. With our IVR designer, customize your menus with our simple drag-and-drop interface or we will set it up for you for FREE!
- Build loyalty by providing customers with the simple option to “pay my utility bill” over the phone
- Create relationships with clients by sending personalized calls with access to records
- Reduce delinquent accounts by automatically notifying customer about service interruption
Get through long lists in less time using Cloud Call Center
Spend more time talking to leads and customers by efficiently rapid dialing with our Cloud Call Center (CCC). CCC can call up to 4 phone lines per representative and will automatically leave messages on answering machines or skip over answering machines. CCC saves time by weeding out busy signals and bad phone numbers increasing efficiency by 20-30% over manual dialing. Simply upload your contacts and in minutes, CallFire's autodialer will instantly connect your representatives to your contacts.
- Inform prospects about company services
- Save time on answering machines with Smart Drop and Machine Skip features
- Evaluate company satisfaction with personal survey calls
Get your message out with an easy-to-use Voice Broadcast tool
Send out an instant voice message to customers or internally in a timely manner. Voice Broadcast is a safe mass message broadcasting service that is easy-to-use. In minutes your message will be heard by the recipients on your list, saving your company time. Simply upload your opted-in contacts, record a message (or use text-to-speech), and send or schedule how you want your message to be delivered.
- Prevent past due accounts with payment notices three days prior to it being due
- Notify customers about garbage pickup schedule and other utility schedules
- Prepare customers with utility interruption notifications either before or once they happen
Refine your utilities marketing and advertising strategy with Call Tracking
Get quality results from your marketing and advertising efforts by using Call Tracking. Buy one (or thousands) of unique local or toll-free phone numbers from our database to place in each of your advertisements. With our analytics tools, see which advertising method works best for your company. Call Tracking also lets you analyze all your CallFire campaigns in Google Analytics to see what is driving up the most sales for your company. You can even use Call Tracking to record phone conversations with customers in case you may need to refer to it.
- Log recorded calls to build personal records of customers
- Improve efficiency by tracking calls to optimize ROI
- Increase your utilities marketing budget by viewing Google Analytics