Thursday, November 15, 2007
By Vijesh Mehta
We just released the hosted call center api! For everyone who wants to use the call center connect with agent popup with your own backend, we provide everything you need to integrate straight into Callpeer platform.
You can login your agents and the system will start dialing and connecting calls to the agent. Every time a connection occurs, you get information about it and you can display a popup and peripheral information from your own backend. Collect the data and just let the Callpeer platform know that the agent is ready for the next call and we will handle the rest!
Features
- Run multiple campaigns simultaneously
- Add hundreds of agents per campaign - enormous scalability (Already tested with over 400 agents per campaign)
- Full connection details - so you can display popups and collect information on your own system
- Easy call center api and full documentation.
- Full campaign and agent statistics
