How Will an Inbound IVR Service Improve My Customer Service?
Our telephone call routing systems can be used for both inbound calls from remote call forwarding numbers as well as outbound surveys and polls. Use our call routing systems with inbound call tracking to provide better customer satisfaction. Once your IVR call routing service is in place, begin saving time and money! Here is what our Hosted Inbound call routing solution can do for you:
Integrate our virtual IVR with your existing software using API technology
Greet customers with a virtual voice response
Route calls when you are out of the office
Set up an inbound call center IVR
Create personalized greetings for your brand
…and Much More!
Show transcript
Speaker 1: What can my business do with phone trees? Here's an example. Danielle is about to start a floral business, but before she does, she wants to do a little market research, so she turns to CallFire and designs a phone survey using CallFire's easy to use IVR designer. CallFire calls everybody in Danielle's phone book and invites them to participate in her survey. Her contacts vote on their favorite flowers by pressing a key on their keypad. Soon the results are in. Danielle's customers overwhelmingly prefer daisies over any other flower. Now Danielle knows what to do. She puts her previously unemployed boyfriend, Andy, to work, planting lots and lots of daisies, and she sets up another phone tree on CallFire. This time she sets up a phone menu for incoming calls to her business. Thanks for calling Danielle's Daisies. Press one for sales, two for deliveries or three for our address. With the IVR designer, she forwards sales calls to her cell phone, delivery calls to Andy, and address requests to a prerecorded message. Using CallFire is simple, allowing Danielle to do it all on her own. Now Danielle and Andy have more time to focus on sales, beautiful flowers and timely deliveries. They even found a little more time for each other. CallFire handles the rest for just pennies per minute. Developers can even use CallFire APIs to create IVR applications of their own. To learn more, visit callfire.com or call 877-897-FIRE.
Setting Up Interactive Voice Response is as easy as 1...2...3...
1Select the Tab titled CREATE and select the IVR Broadcast Icon
2Use the IVR Designer to create the messages and logic of your broadcast
3Upload or input your list of contacts that will receive your message
Every business with a high call volume needs a custom IVR solution. Setting up an inbound call center IVR can take your business from zero to hero within weeks, and CallFire's inbound phone services are just what you need. Inbound call center services have so many useful applications, you won't know how you ever managed without phone menu software and call routing services. CallFire's call routing software replaces expensive personnel resources with a custom call routing solution. Our intelligent call routing software, or simply called IVR software, puts power in the hands of your clients, allowing them to choose from a series of options using a touch-tone or voice response phone menu system.
