How Can a Virtual Receptionist Improve Efficiency?
With CallFire, your business can customize and create a unique virtual auto attendant to greet and meet the needs of your customers. Implementing phone attendant software improves customer and employee satisfaction as time is saved for all parties. CallFire’s inbound IVR or Interactive Voice Response with virtual ACD is simple to setup. We can even do it for you. Inbound IVR gives your office an automated or virtual voice receptionist that presents to the caller a series of options and directs them based on their touch-tone or voice response. Virtual receptionist services will also route your calls when you are out of the office. The uses of IVR virtual receptionist software are vast, and CallFire can customize solutions to meet your specific needs.
CallFire's Virtual Attendant Receptionist can help you:
Deal with more customers, more efficiently and more professionally
Route calls direct to your phone when you are out of the office
Integrate your existing technology with our IVR API
Create customized solutions to different queries
Analyze calls with call tracking and reporting
…and Much More!
Show transcript
Speaker 1: What can my business do with phone trees? Here's an example. Danielle is about to start a floral business, but before she does, she wants to do a little market research, so she turns to CallFire and designs a phone survey using CallFire's easy to use IVR designer. CallFire calls everybody in Danielle's phone book and invites them to participate in her survey. Her contacts vote on their favorite flowers by pressing a key on their keypad. Soon the results are in. Danielle's customers overwhelmingly prefer daisies over any other flower. Now Danielle knows what to do. She puts her previously unemployed boyfriend, Andy, to work, planting lots and lots of daisies, and she sets up another phone tree on CallFire. This time she sets up a phone menu for incoming calls to her business. Thanks for calling Danielle's Daisies. Press one for sales, two for deliveries or three for our address. With the IVR designer, she forwards sales calls to her cell phone, delivery calls to Andy, and address requests to a prerecorded message. Using CallFire is simple, allowing Danielle to do it all on her own. Now Danielle and Andy have more time to focus on sales, beautiful flowers and timely deliveries. They even found a little more time for each other. CallFire handles the rest for just pennies per minute. Developers can even use CallFire APIs to create IVR applications of their own. To learn more, visit callfire.com or call 877-897-FIRE.
Setting Up Interactive Voice Response is as easy as 1...2...3...
1Select the Tab titled CREATE and select the IVR Broadcast Icon
2Use the IVR Designer to create the messages and logic of your broadcast
3Upload or input your list of contacts that will receive your message
Inbound virtual reception can be connected to your existing software with CallFire’s API technology. A caller can pay a bill through an inbound IVR by getting transferred to the appropriate operator. Having a hosted inbound phone auto attendant saves you time and improves customer satisfaction.