How Will Automated Attendant Software Improve Efficiency?
A virtual auto attendant greets callers with recorded messages that offer touchtone choices and connect callers to the appropriate extensions. Here are a just a few ways clients are successfully using our auto attendant greetings to manage and improve their business:
Route callers to the appropriate department to save live operator time
Notify customers of upcoming billing dates or past due invoices, with pay-by-phone options
Create unlimited extensions and sub-extensions for your specific needs
Run surveys and polls with auto attendant software
Analyze calls with call tracking and reporting on your VoIP auto attendant
Create personalized greetings for your brand through an automated attendant script
Show transcript
Speaker 1: How can my business use the Cloud Call Center? Here’s an example. Robert is a mortgage broker with a team of sales agents to call customers, but his agents are frustrated because everything they do is slow. They dial phone numbers by hand, listen to endless ringing, and manually jot down notes about each call. When they get someone’s voice mail, they leave the same message over and over again, wasting time and getting irritated, so Robert turns to CallFire to help turn things around. He uploads his list of customers and writes a script for his agents. Robert can even integrate CallFire with his CRM system, so agents have useful customer information before they’ve even said hello.
When Robert’s agents log in to CallFire, his system begins dialing auto-magically. CallFire filters out busy signals and bad phone numbers, and if agents get someone’s answering machine, they can hit the smart drop button to leave a prerecorded message while moving on to the next call. No more waiting for the beep. CallFire’s Cloud Call Center works with any phone anywhere, meaning Robert’s agents can work from home. This saves money and boosts morale, making agents even more energetic on sales calls. The Cloud Call Center is one big uber intelligent automatic switchboard in the sky. Developers can even use CallFire APIs to create virtual call-center apps of their own. To learn more, visit CallFire.com, or call 877-897-FIRE.
Setting up an Auto Attendant System is as Easy as 1…2…3…
1Select the CREATE tab and click the IVR Broadcast icon
2Use the IVR Designer to create the messages and logic of your message
3Upload or input your list of phone contacts
CallFire’s Auto Attendant Phone System is a robust auto attendant service that can streamline your inbound and outbound calling initiatives. With CallFire’s IVR technology, creating an easy-to-navigate phone tree with customizable messages has never been easier. Your company can welcome customers with a personalized greeting and use intelligent call routing to an unlimited amount of extensions. Build an auto attendant yourself or contact a CallFire representative for help at no extra cost. Plus we offer unlimited local and toll free numbers to use with your service. In no time, you will have the best customer relationship management software available!
