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Friday, July 20, 2018

CallFire’s Shannon Donohue Talks Toll-Free Number Texting at the MONage Conference

By jterashima@cal…

It may never have occurred to you that you can text to a toll-free number. Not only is it possible, but at this year’s MONage Conference, CallFire’s Director Global Connectivity and Carrier Relations, Shannon Donohue, shared her expertise on the topic. The session opened with that key question, "Did you know you can text to toll-free numbers?”

Friday, July 20, 2018

CallFire Company Culture - A Fun Visit from Michel Veys CEO

By abaugh
CallFire’s CEO, Michel Veys joined the CallFire team in Austin, TX for a few days! Michel got a chance to experience the day to day lives of the sales team and check out our Texas office space.

As part of the visit, Austin employees had the chance to participate in Coffee with Michel. This is a part of our CallFire company culture where employees get a chance to meet with the CEO and employees outside of their workgroup.

Saturday, July 21, 2018

Texting for Collection Agencies - How Can Texting Help Your Business

By jterashima@cal…

Texting for collection agencies -- is that a thing? We say yes! Texting provides a new and effective way to connect that you may not have considered. So how can texting help you reach contacts in a quick, reliable, and low-cost way? Reach Out Via Text Messaging You likely already send text messages to friends and family, so why not use them to communicate with clients, vendors, and partners? Samples of collections-related texts you might send are:

Wednesday, March 7, 2018

What's a Text Drip Campaign and Why Should I Do It?

By jterashima@cal…
Drip campaigns allow you to send a series automated and triggered messages to your customers and prospects. Text drip campaigns transform what is usually an email technique into SMS . Here are the basics of a text-based drip campaign:

What is a Drip Campaign?

A drip campaign allows you to send automated messages to contacts at specific points in your sales cycle.
Tuesday, February 27, 2018

The A-to-Z of Interactive Voice Response

By djacobs
Interactive Voice Response, also called IVR for short, is a tool that enables companies and organizations to:
 
  • Create surveys
  • Conduct polls
  • Send out appointment reminders
IVR allows you to serve more customers, and to do so with a smaller staff. It also makes engaging with your company more interactive. Further, it can be used for both inbound and outbound calls, making it a solution that also strengthens relationships.