The Virtual Call Center API allows you to connect to agents, prompting them with their AgentID, log them into the system, and then connect them with numbers from a campaign. When used in conjunction with the Voice Broadcast API, it allows you to create a fully-functional virtual call center for any number of remote users.
This API will allow you to run a Call Center Connect campaign. The benefit is that you can control the type of popup screen you want and the way to collect data and get to the next call.
- Jump to Method
- answeringMachineTransferStoreAgentResponse
- createCallCenterConnectCampaign
- createCallCenterConnectCampaignWithAM
- getAgentStats
- getConnectionForAgent
- loginAgent
- sendAgentCallBack
- sendAgentCallBackWithMusicSetting
- storeAgentResponse
- updateRatio
About the Virtual Call Center API
How Call Center Connect Works from the Agent Perspective
As an agent the Call Center system works as follows:
- Receive an inbound call to my phone number
- I hear an agent id over the phone which I enter into the web / software.
- Once the agent id is entered, I hear hold music.
- A brief beep is heard and now I am talking to a live person and the software shows me popup information
- I can fill out my screen with disposition and notes information while I talk
- When I am done, I click "Next Call" and I hear hold music again
- A brief beep is heard and now I am connected to the next person and the software shows me popup information
- I fill the screen with disposition and notes again.
- This time I am done for the day, and wish to logoff, so I click "Logoff" instead of "Next Call"
- I get a confirmation on my software to hangup my phone. I'm Done!
How Call Center Connect API Works Setup your campaigns first
- Create A CallCenterConnect Campaign - The Administrator's can create a campaign with all the numbers that need to be dialed. This campaign can be created using the callfire user interface.
- Start the Campaign - When the campaign is running, you can use the API to login your agents. You can also use the startCampaign and stopCampaign functions in the Voice Broadcast API to programatically start the campaign.
Using the API to Login your Agents The agent login process is 2 steps. First the you must initiate a callback to the agent. Then the agent must login with the agent id they hear on the phone.
- Generate an Agent Call Back using the sendAgentCallBack function
- Login the agent using the loginAgent function
After the Login
- Once the login agent call is made, the agent will be put in a queue to get the next connected call.
- You cannot specify which call they will get, the CallFire system will determine this from the list of available calls.
- To find out which call the Agent connected to, you must make call the function getConnectionForAgent.
- This is a blocking call, so when you initiate the function, it won't return until a connection has taken place.
- The system will return a CallType upon connection - this will have all the information about the connection you need to generate a popup on the Agents Screen.
- After the agent is done with the call, you must submit a storeAgentResponse call.
- This function will collect information about the call that was connected and immediately put the Agent on a queue for the next available call.
- This is when the Agent hears the hold music as mentioned in step 6 of the "Agent Perspective" above.
If the connected call was the last call for an agent, you can set the lastcall attribute to true so the system doesn't put the agent back on the queue for the next available call.
- Get Call Connection Information - use getConnectionForAgent to get the connection information for the agent.
- Generate popup information - Create a popup for your agent
- Submit a storeAgentResponse and repeat Step 1
- If the agent wants to logoff, set the lastcall flag to true, submit the storeAgentResponse and ask the agent to hangup their phone.
- The system automatically puts the Agent in a queue to receive a call, so its important that after login, you call getConnectionForAgent right away and follow the steps outlined above.
Additional Functionality
- kickAgent - use this to forcibly hangup an agent.
- This function kicks an agent from a campaign. It will hangup their phone.
Parameters
| Parameter name | Required | Description |
|---|---|---|
| key | Y | (String) your api key from the account page |
| campaignId | Y | (long) the campaign id to start |
| agentId | Y | (long) the agent id for which you need the connection information |
Response
* No return. Throws Exception if any error occurs
Distributed Call Center Connect API
This feature will allow you to create your own front end to our call center connect system. Now you can have your own interface that your call center and distributed agents can log onto.
Features
- Login / Logout an Agent
- Send them a call
- Disconnect their call
- Live agent stats
- Handle multiple campaigns and agent groups
- AsteriskDialer reliability to handle thousands of agents
- Full Statistics for each agent and call dispositions.
WSDL
The WSDL is called PredictiveService.
Methods
answeringMachineTransferStoreAgentResponse
When called, the answering machine message used during campaign creation will be automatically left on the current call. The agent moves on to the next call once this function is called.
Parameters
| Parameter name | Required | Description |
|---|---|---|
| key | Y | (String) your api key from the account page |
| campaignId | Y | (long) the campaign id |
| agentId | Y | (String) the agent id for which you need the connection information |
| callId | Y | (String) the CallType id that is being reported on |
| agentResponse | Y | (String) A disposition for the call to be stored |
| agentNotes | Y | (String) Notes about the call to be stored |
| lastcall | Y | (Boolean) set to true if this is the agents last call and wants to hangup. otherwise false to put the agent back on the queue for the next call. |
Example Request
<?xml version="1.0" encoding="utf-8"?>
string
-4141
string
string
string
string
0
Sample PHP Code
public function answeringMachineTransferStoreAgent_Response($key, $campaignId, $agentId, $callId, $agentResponse, $agentNotes, $lastcall, $debug)
{
$createOtboundcampaignWsdl = 'http://www.callfire.com/service/PredictiveService?wsdl';
$campaignOutboundClient = new SoapClient($createOtboundcampaignWsdl,array('trace' => true));
$createcampaign = array(
'key' => $key,
'campaignId' => $campaignId,
'agentId' => $agentId,
'callId' => $callId,
'agentResponse' => $agentResponse,
'agentNotes' => $agentNotes,
'lastcall' => $lastcall
);
try
{
$createUserRespopnse = $campaignOutboundClient->answeringMachineTransferStoreAgentResponse($createcampaign);
$campaignId = $createUserRespopnse->out;
if($debug)
{
print_r($campaignId);
}
}
catch(SoapFault $error)
{
if($debug)
{
echo $error."
";
}
}
}
Sample C# Code
public void answeringMachineTransferStoreAgentResponse(string key,long campaignid,string agentid,string callid,string agentresponse,string agentnotes,Boolean lastcall)
{
//LOG.Info("Entered answeringMachineTransferStoreAgentResponse(string key,long campaignid,string agentid,string callid,string agentresponse,string agentnotes,Boolean lastcall)");
try
{
this.predictiveService.answeringMachineTransferStoreAgentResponse(key, campaignid, agentid, callid, agentresponse, agentnotes, lastcall);
}
catch (Exception e)
{
string msg = "unable to store the agent response";
LOG.Error(msg);
throw new PredictiveServiceException(msg, e);
}
finally
{
//LOG.Info("Exited answeringMachineTransferStoreAgentResponse(string key,long campaignid,string agentid,string callid,string agentresponse,string agentnotes,Boolean lastcall)");
}
}
createCallCenterConnectCampaign
Use this function to create a new Call Center Campaign
Parameters
| Parameter name | Required | Description |
|---|---|---|
| key | Y | This is the key that you were provided when you registered with callfire.com. You can view your key by logging onto callfire.com & then goto "Settings -> Account Settings". |
| callerid | Y | This is the caller id that would appear on all outbound calls. |
| name | Y | set a name for the campaign. |
| passcode | Y | set a passcode for the campaign. This passcode would be used by your agent to connect to the campaign. |
| dispositionLists | Y | This is the list of phone numbers to which you want your agents to call. |
| numbers | Y | Individual numbers you wish to call |
Example Request
<?xml version="1.0" encoding="utf-8"?>
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
Sample PHP Code
public function createCallCenterConnect_Campaign($key, $callerid, $name, $passcode, $phoneNumbers, $debug)
{
$createOtboundcampaignWsdl = 'http://www.callfire.com/service/PredictiveService?wsdl';
$campaignOutboundClient = new SoapClient($createOtboundcampaignWsdl,array('trace' => true));
$lines = file($phoneNumbers) or die('Unable to upload phone numbers');
foreach($lines as $line)
{
$pnumber['string'][] = $line;
}
$disp = new Disposition("dev","2134000543");
$createcampaign = array(
'key' => $key,
'callerid' => $callerid,
'name' => $name,
'passcode' => $passcode,
'dispositionLists' => $disp,
'numbers' => $pnumber
);
try
{
$createUserRespopnse = $campaignOutboundClient->createCallCenterConnectCampaign($createcampaign);
$campaignId = $createUserRespopnse->out;
if($debug)
{
print_r($campaignId);
}
}
catch(SoapFault $error)
{
if($debug)
{
echo $error."
";
}
}
}
Sample C# Code
public long createCallCenterConnectCampaign(string key, string callerid, string name, string passcode, List dispositionArray, List numbers)
{
//LOG.Info("Entered createCallCenterConnectCampaign(string key, string callerid, string name, string passcode, Disposition[] dispositionArray, string[] numbers)");
try
{
long campaignId = this.predictiveService.createCallCenterConnectCampaign(key, callerid, name,passcode, dispositionArray.ToArray(), numbers.ToArray());
return campaignId;
}
catch (Exception e)
{
string msg = "uanable to create call center connect campaign";
LOG.Error(msg);
throw new PredictiveServiceException(msg, e);
}
finally
{
//LOG.Info("Exited createCallCenterConnectCampaign(string key, string callerid, string name, string passcode, Disposition[] dispositionArray, string[] numbers)");
}
}
createCallCenterConnectCampaignWithAM
Use this function to create a new Call Center Campaign. This is same as createCallCenterConnectCampaign. You can also select the answering machine sound file.
Parameters
| Parameter name | Required | Description |
|---|---|---|
| key | Y | This is the key that you were provided when you registered with callfire.com. You can view your key by logging onto callfire.com & then goto "Settings -> Account Settings". |
| callerid | Y | This is the caller id that would appear on all outbound calls. |
| name | Y | set a name for the campaign. |
| passcode | Y | set a passcode for the camapign. This passcode would be used by your agent to connect to the campaign. |
| dispositionLists | Y | This is the list of phone numbers to which you want your agents to call. |
| numbers | Y | Individual numbers you wish to call |
| answeringMachineSound | Y | Enter the answering machine sound id from your callfire account. |
Example Request
<?xml version="1.0" encoding="utf-8"?>
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
string
5362
Sample PHP Code
public function createCallCenterConnectCampaignWithAM($key, $callerid, $name, $passcode, $phoneNumbers, $ansmacSound, $debug)
{
$createOtboundcampaignWsdl = 'http://www.callfire.com/service/PredictiveService?wsdl';
$campaignOutboundClient = new SoapClient($createOtboundcampaignWsdl,array('trace' => true));
$lines = file($phoneNumbers) or die('Unable to upload phone numbers');
foreach($lines as $line)
{
$pnumber['string'][] = $line;
}
$disp = new Disposition("test","2134000543");
$createcampaign = array(
'key' => $key,
'callerid' => $callerid,
'name' => $name,
'passcode' => $passcode,
'dispositionLists' => $disp,
'numbers' => $pnumber,
'answeringMachineSound' => $ansmacSound
);
try
{
$createUserRespopnse = $campaignOutboundClient->createCallCenterConnectCampaignWithAM($createcampaign);
$campaignId = $createUserRespopnse->out;
if($debug)
{
print_r($campaignId);
}
}
catch(SoapFault $error)
{
if($debug)
{
echo $error."
";
}
}
}
Sample C# Code
public long createCallCenterConnectCampaignWithAM(string key, string callerid, string name, string passcode, List dispositionArray, List numbers,long answeringMachineSound)
{
//LOG.Info("Entered createCallCenterConnectCampaignWithAM(string key, string callerid, string name, string passcode, List dispositionArray, List numbers,long answeringMachineSound)");
try
{
long campaignId = this.predictiveService.createCallCenterConnectCampaignWithAM(key, callerid, name, passcode, dispositionArray.ToArray(), numbers.ToArray(), answeringMachineSound);
return campaignId;
}
catch (Exception e)
{
string msg = "uanable to createCallCenterConnectCampaignWithAM";
LOG.Error(msg);
throw new PredictiveServiceException(msg, e);
}
finally
{
//LOG.Info("Exited createCallCenterConnectCampaignWithAM(string key, string callerid, string name, string passcode, List dispositionArray, List numbers,long answeringMachineSound)");
}
}
getAgentStats
Use this function to get the Statistics for the agent.
Parameters
| Parameter name | Required | Description |
|---|---|---|
| key | Y | This is the key that you were provided when you registered with callfire.com. You can view your key by logging onto callfire.com & then goto "Settings -> Account Settings". |
| campaignId | Y | This is the campaign id corresponding to which you want get the agent staistics. |
Example Request
<?xml version="1.0" encoding="utf-8"?>
string
6026
Sample PHP Code
public function getAgent_Stats($key, $campaignId, $debug)
{
$createOtboundcampaignWsdl = 'http://www.callfire.com/service/PredictiveService?wsdl';
$campaignOutboundClient = new SoapClient($createOtboundcampaignWsdl,array('trace' => true));
$createcampaign = array(
'key' => $key,
'campaignid' => $campaignId
);
try
{
$createUserRespopnse = $campaignOutboundClient->getAgentStats($createcampaign);
$campaignId = $createUserRespopnse->out;
if($debug)
{
print_r($campaignId);
}
}
catch(SoapFault $error)
{
if($debug)
{
echo $error."
";
}
}
}
Sample C# Code
public AgentType[] getAgentStats(string key, long campaignid)
{
//LOG.Info("Entered AgentType[] getAgentStats(string key, long campaignid)");
try
{
AgentType[] agentResponse = this.predictiveService.getAgentStats(key, campaignid);
return agentResponse;
}
catch (Exception e)
{
string msg = "unable to getAgentStats";
LOG.Error(msg);
throw new PredictiveServiceException(msg, e);
}
finally
{
//LOG.Info("Exited getAgentStats(string key, long campaignid)");
}
}
getConnectionForAgent
To find out which call the Agent connected to, you must call this function . This is a blocking call, so when you initiate the function, it won't return until a connection has taken place. The system will return a CallType upon connection - this will have all the information about the connection you need to generate a popup on the Agents Screen.
Parameters
| Parameter name | Required | Description |
|---|---|---|
| key | Y | (String) your api key from the account page |
| campaignId | Y | (long) the campaign id to start |
| agentId | Y | (long) the agent id for which you need the connection information |
Response
CallType - contains all the details about the connected call
Error
- Soap Exception Messages :
- FAILED, Agent Logged Off
- FAILED, Campaign Stopped.
- FAILED, Campaign Finished.
Example Request
<?xml version="1.0" encoding="utf-8"?>
string
8741
string
Sample PHP Code
public function getConnectionFor_Agent($key, $campaignId, $agentId, $debug)
{
$createOtboundcampaignWsdl = 'https://ctest.skyynoc.com/service/PredictiveService?wsdl';
$campaignOutboundClient = new SoapClient($createOtboundcampaignWsdl,array('trace' => true));
$createcampaign = array(
'key' => $key,
'campaignId' => $campaignId,
'agentId' => $agentId
);
try
{
$createUserRespopnse = $campaignOutboundClient->getConnectionForAgent($createcampaign);
$campaignId = $createUserRespopnse->out;
if($debug)
{
print_r($campaignId);
}
}
catch(SoapFault $error)
{
if($debug)
{
echo $error."
";
}
}
}
Sample C# Code
public CallType getConnectionForAgent(string key, long campaignId, string agentid)
{
//LOG.Info("Entered getConnectionForAgent(string key, long campaignId, string agentid)");
try
{
CallType calltypeResponse = this.predictiveService.getConnectionForAgent(key, campaignId, agentid);
return calltypeResponse;
}
catch (Exception e)
{
string msg = "unable to getConnectionForAgent";
LOG.Error(msg);
throw new PredictiveServiceException(msg, e);
}
finally
{
//LOG.Info("Exited getConnectionForAgent(string key, long campaignId, string agentid)");
}
}
loginAgent
This function is used to login an agent into a campaign. Once the login is finished the Agent is immediately put into a queue to get the next available call.
Parameters
| Parameter name | Required | Description |
|---|---|---|
| key | Y | (String) your api key from the account page |
| campaignId | Y | (long) the campaign id to start |
| agentId | Y | (long) the agent id for which you need the connection information |
Response
No response, Exception thrown on error
Example Request
<?xml version="1.0" encoding="utf-8"?>
string
5614
string
string
Sample PHP Code
public function login_Agent($key, $campaignId, $agentId, $userId, $debug)
{
$createOtboundcampaignWsdl = 'http://www.callfire.com/service/PredictiveService?wsdl';
$campaignOutboundClient = new SoapClient($createOtboundcampaignWsdl,array('trace' => true));
$createcampaign = array(
'key' => $key,
'campaignId' => $campaignId,
'agentId' => $agentId,
'userId' => $userId
);
try
{
$createUserRespopnse = $campaignOutboundClient->loginAgent($createcampaign);
$campaignId = $createUserRespopnse->out;
if($debug)
{
print_r($campaignId);
}
}
catch(SoapFault $error)
{
if($debug)
{
echo $error."
";
}
}
}
Sample C# Code
public void loginAgent(string key, long campaignId, string agentId, string userId)
{
//LOG.Info("Entered loginAgent(string key, long campaignId, string agentId, string userId)");
try
{
this.predictiveService.loginAgent(key, campaignId, agentId, userId);
}
catch (Exception e)
{
string msg = "unable to login agent";
LOG.Error(msg);
throw new PredictiveServiceException(msg, e);
}
finally
{
//LOG.Info("Exited loginAgent(string key, long campaignId, string agentId, string userId)");
}
}
sendAgentCallBack
This is the first step in an Agent login process. This function will initiate a phone call to the Agent and recite an agent id to them over the phone.
Parameters
| Parameter name | Required | Description |
|---|---|---|
| key | Y | (String) your api key from the account page |
| campaignId | Y | (long) the campaign id |
| userId | Y | (String) a unique id from your system to identify the agent |
| phoneNumber | Y | (String) 10 digit phone number for the agent, this number will be called |
Response
No response, Exception thrown on error
Example Request
<?xml version="1.0" encoding="utf-8"?>
string
101
string
string
Sample PHP Code
public function sendAgentCall_Back($key, $campaignId, $userId, $phoneNumber, $debug)
{
$createOtboundcampaignWsdl = 'http://www.callfire.com/service/PredictiveService?wsdl';
$campaignOutboundClient = new SoapClient($createOtboundcampaignWsdl,array('trace' => true));
$createcampaign = array(
'key' => $key,
'campaignId' => $campaignId,
'userId' => $userId,
'phoneNumber' => $phoneNumber
);
try
{
$createUserRespopnse = $campaignOutboundClient->sendAgentCallBack($createcampaign);
$campaignId = $createUserRespopnse->out;
if($debug)
{
print_r($campaignId);
}
}
catch(SoapFault $error)
{
if($debug)
{
echo $error."
";
}
}
}
Sample C# Code
public void sendAgentCallBack(string key, long campaignid, string userid, string phonenumber)
{
//LOG.Info("Entered sendAgentCallBack(string key, long campaignid, string userid, string phonenumber)");
try
{
this.predictiveService.sendAgentCallBack(key, campaignid, userid, phonenumber);
}
catch (Exception e)
{
string msg = "unable to send the agent call back";
LOG.Error(msg);
throw new PredictiveServiceException(msg, e);
}
finally
{
//LOG.Info("Exited sendAgentCallBack(string key, long campaignid, string userid, string phonenumber)");
}
}
sendAgentCallBackWithMusicSetting
This is the first step in an Agent login process. This function will initiate a phone call to the Agent and recite an agent id to them over the phone.
Parameters
| Parameter name | Required | Description |
|---|---|---|
| key | Y | (String) your api key from the account page |
| campaignId | Y | (long) the campaign id |
| userId | Y | (String) a unique id from your system to identify the agent |
| phoneNumber | Y | (String) 10 digit phone number for the agent, this number will be called |
| musiconhold | Y | (String) the genre of music the agent would like to use. possible values are: jazz, pop, alternative, instrumental, rock, classical, techno, hiphop, silence |
Response
No response, Exception thrown on error
Example Request
<?xml version="1.0" encoding="utf-8"?>
string
-4600
string
string
string
Sample PHP Code
public function sendAgentCallBackWithMusic_Setting($key, $campaignId, $userId, $phoneNumber, $musiconhold, $debug)
{
$createOtboundcampaignWsdl = 'http://www.callfire.com/service/PredictiveService?wsdl';
$campaignOutboundClient = new SoapClient($createOtboundcampaignWsdl,array('trace' => true));
$createcampaign = array(
'key' => $key,
'campaignId' => $campaignId,
'userId' => $userId,
'phoneNumber' => $phoneNumber,
'musiconhold' => $musiconhold
);
try
{
$createUserRespopnse = $campaignOutboundClient->sendAgentCallBackWithMusicSetting($createcampaign);
$campaignId = $createUserRespopnse->out;
if($debug)
{
print_r($campaignId);
}
}
catch(SoapFault $error)
{
if($debug)
{
echo $error."
";
}
}
}
Sample C# Code
public void sendAgentCallBackWithMusicSetting(string key, long campaignid, string userid, string phonenumber, string musiconhold)
{
//LOG.Info("Entered sendAgentCallBackWithMusicSetting(string key, long campaignid, string userid, string phonenumber, string musiconhold)");
try
{
this.predictiveService.sendAgentCallBackWithMusicSetting(key, campaignid, userid, phonenumber, musiconhold);
}
catch (Exception e)
{
string msg = "unable to sendAgentCallBackWithMusicSetting";
LOG.Error(msg);
throw new PredictiveServiceException(msg, e);
}
finally
{
//LOG.Info("Exited sendAgentCallBackWithMusicSetting(string key, long campaignid, string userid, string phonenumber, string musiconhold)");
}
}
storeAgentResponse
Use this function when an agent is done with their call. This function will store the response and notes for the call and also puts the agent back into a queue to receive the next call. Once this function is called, use the getConnectionForAgent immediately after to get connection information of the call.
Parameters
| Parameter name | Required | Description |
|---|---|---|
| key | Y | (String) your api key from the account page |
| campaignId | Y | (long) the campaign id |
| agentId | Y | (String) the agent id for which you need the connection information |
| callId | Y | (String) the CallType id that is being reported on |
| agentResponse | Y | (String) A disposition for the call to be stored |
| agentNotes | Y | (String) Notes about the call to be stored |
| lastcall | Y | (Boolean) set to true if this is the agents last call and wants to hangup. otherwise false to put the agent back on the queue for the next call. |
Example Request
<?xml version="1.0" encoding="utf-8"?>
string
3957
string
string
string
string
true
Sample PHP Code
public function storeAgentResponse($key, $campaignId, $agentId, $callId, $agentResponse, $agentNotes, $lastcall, $debug)
{
$createOtboundcampaignWsdl = 'http://www.callfire.com/service/PredictiveService?wsdl';
$campaignOutboundClient = new SoapClient($createOtboundcampaignWsdl,array('trace' => true));
$createcampaign = array(
'key' => $key,
'campaignId' => $campaignId,
'agentId' => $agentId,
'callId' => $callId,
'agentResponse' => $agentResponse,
'agentNotes' => $agentNotes,
'lastcall' => $lastcall
);
try
{
$createUserRespopnse = $campaignOutboundClient->storeAgentResponse($createcampaign);
$campaignId = $createUserRespopnse->out;
if($debug)
{
print_r($campaignId);
}
}
catch(SoapFault $error)
{
if($debug)
{
echo $error."
";
}
}
}
Sample C# Code
public void storeAgentResponse(string key, long camapaignid, string agentid, string callid, string agentresponse, string agentnotes, Boolean lastcall)
{
//LOG.Info("Entered storeAgentResponse(string key, long camapaignid, string agentid, string callid, string agentresponse, string agentnotes, Boolean lastcall)");
try
{
this.predictiveService.storeAgentResponse(key, camapaignid, agentid, callid, agentresponse, agentnotes, lastcall);
}
catch (Exception e)
{
string msg = "unable to store the agent response";
LOG.Error(msg);
throw new PredictiveServiceException(msg, e);
}
finally
{
//LOG.Info("Exited storeAgentResponse(string key, long camapaignid, string agentid, string callid, string agentresponse, string agentnotes, Boolean lastcall)");
}
}
updateRatio
Use this function to update the call to agent ratio.
Parameters
| Parameter name | Required | Description |
|---|---|---|
| key | Y | This is the key that you were provided when you registered with callfire.com. You can view your key by logging onto callfire.com & then goto "Settings -> Account Settings". |
| campaignId | Y | This is the id of the campaign for which you want to update the ratio. |
| ratio | Y | this is the call to agent ratio |
Example Request
<?xml version="1.0" encoding="utf-8"?>
string
555135
2
Sample PHP Code
public function update_Ratio($key, $campaignId, $ratio, $debug)
{
$createOtboundcampaignWsdl = 'http://www.callfire.com/service/PredictiveService?wsdl';
$campaignOutboundClient = new SoapClient($createOtboundcampaignWsdl,array('trace' => true));
$createcampaign = array(
'key' => $key,
'campaignId' => $campaignId,
'ratio' => $ratio
);
try
{
$createUserRespopnse = $campaignOutboundClient->updateRatio($createcampaign);
$campaignId = $createUserRespopnse->out;
if($debug)
{
print_r($campaignId);
}
}
catch(SoapFault $error)
{
if($debug)
{
echo $error."
";
}
}
}
Sample C# Code
public void updateRatio(string key, long campaignid, double ratio)
{
//LOG.Info("Entered updateRatio(string key, long campaignid, double ratio)");
try
{
this.predictiveService.updateRatio(key, campaignid, ratio);
}
catch (Exception e)
{
string msg = "unable to update ratio";
LOG.Error(msg);
throw new PredictiveServiceException(msg, e);
}
finally
{
//LOG.Info("exited updateRatio(string key, long campaignid, double ratio)");
}
}
Predictive Dialer
Individual Agent Session Statistics report
Here is a description of each of the column headers in the Individual Agent Session Statistics report in the Campaign Details page. You can get to this report in your CallFire account in My Campaigns by clicking on the campaign name and scrolling down to the bottom of the page.
| Category | Description |
|---|---|
| ID | Unique Agent ID code given at time of the Agent's login |
| Campaign ID | Unique six-digit number assigned to the Campaign |
| Phone Number | Agent's phone number used for login |
| User ID | Name or email of Agent that logged in |
| Logged In | Time Agent logged into the campaign |
| Logged Out | Time Agent logged out of the campaign |
| Calls | Number of calls Agent dialed |
| Duration | Total time in seconds Agent Logged in |
| Calls (Sec) | Total time Agent was on a connected call in seconds |
| Avg Call (Sec) | Avg duration of each call in seconds |
| Resp. Time | Total time Agent spent on Response entry |
| %Response | percentage of time Agent spent on Response entry |