The positive impact of mobile technology is felt far and wide. Africa has been dubbed ‘the mobile continent’ due to the democratization of commerce enabled by cell phones. Public utilities are also benefitting, with local authorities increasingly turning to mobile devices to collect payments from citizens.
 

CallFire’s Cloud Telephony platform affords SMBs and nonprofits the ability to accommodate an inbound & outbound, geographically distributed call center. The financial and environmental benefits are undeniable, but what are the affects of homesourcing on agent job satisfaction?