Thursday, April 2, 2015
IVR: Where Did it Come From and Where is it Going?
Thursday, August 13, 2015
10 Ways to Improve Your IVR Automatic Response System
by Natalia Klishina
Friday, September 10, 2010
5 Tips for using CallFire's IVR designer
1) Starting your IVR: All phone calls start with a HELLO
Make sure your outbound or inbound IVR always starts with a "Hello". It's helpful to begin with a play tag that is just a greeting before you move into a menu tags before you start prompting your customer with the next action.