Every small business knows the importance—and the hassle—of collecting past due balances. Also known as accounts receivable, small business debts must be resolved to maintain positive cash flow and keep the lights on. To avoid cash flow problems, there are some efficient strategies for any small business to keep the books clean and healthy.

Many Collections departments consider live agents to be the most efficient way to reach customers and, in a few cases, that’s true. But an effective collections process must incorporate voice broadcasting into their practices. Voice broadcasting is perhaps the most preferable method to reach clients, especially when it comes to sending bill payment reminders.