Thursday, March 20, 2014
FAQ: Exactly how do CallFire phone numbers work?
We get a lot of questions around how our local and toll-free phone numbers work. Hopefully this post helps to answer them.
Monday, April 6, 2015
Changing the Name of a Call Forwarding Campaign
by Jeff Spisak
Call forwarding: you love it. So much so you've bought a forwarding number from CallFire: 555.123.4567. Now you want to use it, so you have it set up to forward to your business number, let's say that is 444.123.4567. Everyone knows that you can add identifying tags to this on the My Numbers page, but what about the campaign dashboard? When you navigate to that page, all you see are the two numbers sans tags, as in our example below. Can't we make that more readable?
Wednesday, June 15, 2016
How to add a CRM link to Virtual Call Center campaigns
Do you use a hosted-CRM utility? Do you use CallFire's Virtual Call Center? If your answer is 'Yes' to both of these questions, your VCC agents might benefit from a link to your CRM platform, directly within the CallFire Agent Popup screen.
When a call is connected, your agent sees the SugarCRM contact instantly. Here is an example:
Friday, January 16, 2009
FAQ: What does a call status "Error" mean?
Great question! A call status of "Error" denotes trouble connecting the call. A call with an "Error" status has never been connected. A call may have an error status due to the following reasons: