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Thursday, February 25, 2016

How Relevant is Customer Service In the Smartphone Age?

By ndenholm

Like it or not, we all have to deal with customer service at some point. A survey conducted by the Consumer Reports National Research Center found that almost 90% of people required customer service help during the past year, for activities ranging from lodging a complaint to returning unwanted goods. 

Wednesday, March 4, 2015

CallFire Announces Call Tracking Webinar for Marketing and Advertising Agencies

By CallFire Blogger

here are so many places where online traffic comes from. It is fairly typical, however,  to list only one phone number on the landing page. Putting a unique phone number on a website just won’t suffice when web traffic is coming from so many different sources.

Thursday, November 29, 2012

Mobilizing a distributed workforce (Distributed Agent Problem)

By vmehta
Due to a significant lack of tools to mobilize a distributed workforce, CallFire.com has presented a solution that works to reduce the time it takes to get a distributed call center setup. The solution relies on a hosted call center application which allows massive scale and administration advantages.