Small businesses have to stay on top of outstanding debts in order to stay afloat. The problem is, collections is a tiresome, time consuming process. You could hire someone, but that’s expensive, and the role may not justify a full-time job. The other option is using an external agency to handle all of your collections needs, which will probably be even more expensive. Both have their advantages, but which is better for your business, agency or in-house?

This year’s holiday shopping season showed a massive increase in mobile commerce, with individuals across the nation choosing the convenience of comparing and shopping online over shopping in physical brick and mortar establishments. This is leading to a monumental shift in the way we as consumers purchase goods and services, and putting power in the hands of the tech savvy individual.

We here at CallFire pride ourselves on being masters at our craft, as well as nerds who test the limits of our own abilities. How do we do this you might ask? By making challenging puzzles for ourselves using our IVR product. For those not in the know, IVR stands for Interactive Voice Response, and is a system which primarily responds to key-presses to preform pre-designated functions.

IVR stands for “Interactive Voice Response.” Usually it actually refers to“keypress responses.” Typical examples of IVRs are political polling calls, customer service satisfaction surveys, appointment scheduling or confirmation, and call routing auto attendant.

by Kimberly Kohatsu CallFire is proud to sponsor Twiistup, LA's biggest technology event. Twiistup 8 will take place February 9 and 10 at the Skirball Cultural Center.

Due to a significant lack of tools to mobilize a distributed workforce, CallFire.com has presented a solution that works to reduce the time it takes to get a distributed call center setup. The solution relies on a hosted call center application which allows massive scale and administration advantages.