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Thursday, August 13, 2015

The Virtual Receptionist Your Clients Deserve

By CallFire Blogger
The problem with many automated answering programs is the lack of personal touch. We’ve all had to sit and wait through robotic phone menus that sound disinterested and detached. The speech is clipped, the voices are generic and difficult to understand, and the overall experience is frustrating and doesn’t do much to engender brand loyalty.
Wednesday, March 25, 2015

Mobile Success Through Accessibility

By CallFire Blogger
One of the most important facets of doing business online or via mobile applications today is a user’s ability to contact clients, customers, and subscribers instantaneously. This can be accomplished in various ways, such as an auto dialer with voice broadcasting, IVR solutions, and mass text messaging.
Wednesday, July 15, 2015

The Zappos Customer Support Key Performance Indicators.

By CallFire Blogger
Software Advice recently authored an article on the key performace indicators the Zappos Customer Service Team incorporates into their self evaluations titled, "A Zappos Lesson in Customer Service Metrics". The article outlines the key metrics any support operations should take into consideration. Here is an excerpt from the article:
Thursday, August 13, 2015

CallFire Helps Produce Second Battleground State Polling in Virginia

By CallFire Blogger
We're deep into the final stages of the election. CallFire works with campaigns and non-profits to connect with voters and conduct live or automated polls. Through our dialer, voice broadcast, short code and IVR campaigns can connect with voters faster and smarter.
Thursday, August 13, 2015

Using the CallFire IVR Designer to Create Virtual Receptionist and Phone Trees

By Carl
One of the things that can sometimes be quite a hassle for small businesses is having to try and process incoming calls, especially if there isn’t any money in the budget for a professional receptionist to do so. Thankfully, CallFire has a solution that is both technically and fiscally advantageous for those business owners and that is creating a virtual receptionist using our Interactive Voice Response (IVR) platform.
Thursday, March 5, 2015

Getting Your Campaign Running With a Virtual Receptionist

By CallFire Blogger

Campaigns are here today, gone tomorrow. Resources are short and time is scarce. The relatively short shelf life of a campaign makes investing in expensive software not realistic. Installation of costly equipment for a campaign that usually lasts for six months rarely makes sense and when you have multiple offices it makes even less sense. One of the most glaring examples of this would be buying a dedicated campaign phone line. For one, installation of a phone a system is both costly and is time consuming.