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Monday, August 17, 2015

How to Create an Automated Opt-Out Toll Free Number

By CallFire Blogger

The FCC enacted a requirement earlier this year that any answering machine message left by an autodialed or prerecorded telemarketing call must “include a toll-free number that enables the consumer to subsequently call back and connect directly to an autodialed opt-out mechanism.” For messages left in real-time by a live telemarketer, the rules require an interactive opt-out mechanism announced at the outset of the call.

Thursday, August 13, 2015

Integrating your Call Tracking Virtual Numbers with the IVR Auto Attendants: Instant Voicemail!

By jeff
So you’ve finally decided to purchase some call tracking numbers.  Let’s say you have one on your website and one on a billboard just above the old town square (yes, some towns still have them!)  Both numbers will forward to your main business line, and callers will be none the wiser.  But
Wednesday, March 4, 2015

IVR 101: Auto-Attendants, Survey, Voicemail and More

By jeff
One of CallFire’s signature features is the Interactive Voice Response application, or IVR.  For a long time the IVR was a developer tool to make interesting phone applications. However, the practical applications of the tool make IVR technology a staple for any business. This brief article will tell you what an IVR is, how it works, and how you can make the CallFire IVR work for you.