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Wednesday, June 15, 2016

Using Advanced Call Center Technology to Boost Collections Efficiency: SMS Texting and Voice Broadcast

By Leyla G.
One of the most important and integral branches of a business is its accounts receivable department. A business can’t function without it. Often times, it’s a necessary unpleasantness, if you will, as no one likes receiving late notices in their mailbox or robocalls from collections, but these attempts have to be made nonetheless in order to properly run a business and make money.

Some companies spend tens of thousands of dollars on expensive infrastructure to make call after call or send out payment reminders in the mail each and every day.


Wednesday, March 25, 2015

Why Insurance Agencies Should Use CallFire's IVR

By Gisselli R.

Does your assistant have a stash of cough drops on their desk? Perhaps it is time to alleviate them from some of their phone duties by using a virtual receptionist through CallFire’s IVR solution. Decisiveness can make life easier. With IVR, customers can get to the point by choosing exactly where they want to be transferred through an automated menu that you can easily create. If you don’t feel like creating it, let CallFire build your IVR for you.

Wednesday, March 25, 2015

How Cloud Call Center Can Relieve Insurance Agencies

By Gisselli R.

In an insurance company, agents having to perform the mundane task of manually dialing numbers from a contact list can become a bit irritated. Their lack of interest by let’s say, the twentieth call, will be evident to potential leads, discouraging them from choosing your particular agency. After all, we are swayed by positive, happy-sounding people.

Wednesday, March 25, 2015

March Madness 1¢ Phone Number Sale

By ryann

CallFire's March Madness Sale has arrived! Through this Friday, March 8th, 2013 buy local or toll-free numbers for just 1¢/month* for the first 3 months! To redeem this limited-time offer, click here to log into your CallFire account. Once logged in, simply log in and click "Numbers" then "Buy Numbers" to get your 1¢ phone number today! Don't have a CallFire account?

Thursday, August 13, 2015

The Virtual Receptionist Your Clients Deserve

By CallFire Blogger
The problem with many automated answering programs is the lack of personal touch. We’ve all had to sit and wait through robotic phone menus that sound disinterested and detached. The speech is clipped, the voices are generic and difficult to understand, and the overall experience is frustrating and doesn’t do much to engender brand loyalty.
Wednesday, March 25, 2015

CallFire Case Study: Bob's Stores

By CallFire Blogger

“When the weather gets rough, CallFire helps Bob’s Stores take care of its own.”

 

For nearly six decades, Bob’s Stores has led the industry in providing an extensive selection of affordable brand name footwear, casual clothing, active-wear, team-wear and work-wear in their 35 stores across the northeast. Generations of Bob’s success are a result of their timeless motto, “Treat all customers with respect and dignity and they will return again and again.” 

 

Thursday, August 13, 2015

Poorly Designed IVR Ruins Customer Experience

By CallFire Blogger
If you were to survey people on any given street and ask them whether they preferred automated or personal customer service, the response would most likely show that people prefer talking to people. This is in large part due to the overabundance of poorly designed IVR systems with steely, condescending virtual receptionist voices and convoluted menus. It’s an experience common to most people in the modern world, and a frustrating one at that.