Poorly Designed IVR Ruins Customer Experience
By Ryann T, Wednesday, February 20, 2013
Tags: IVR, virtual receptionist, Voice Broadcast, dialer
One size does not fit all
By Ryann T, Monday, December 31, 2012
Tags: IVR, virtual receptionist, sms for business, mass text, texting from computer
The Four Questions to Ask When Buying Call Center and Dialer Technology
By Ryann T, Wednesday, August 8, 2012
Tags: automated attendant, dialer, IVR, virtual receptionist
Getting Your Campaign Running With a Virtual Receptionist
By Ryann T, Monday, June 4, 2012
Tags: dialer, IVR, virtual receptionist, automated attendant, cloud services, cloud hosting
Creating Smarter and Scalable Call Centers with SMS Text Message Enabled Long Code Virtual Numbers
By Ryann T, Thursday, April 12, 2012
Tags: auto dialer, dialer, IVR, long code, virtual receptionist, automated calls
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