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Thursday, March 5, 2015

Power Dialing for the Greater Good

By julie

When you hear the term power dialing, the general thought that comes to mind is Telemarketing, which usually has a negative connotation in the general population. However the use of autodialing goes far beyond the marketing world. In fact, quite a few common uses help us in ways we rarely think of. Let’s look a few of those uses:

Thursday, March 5, 2015

Creating Smarter and Scalable Call Centers with SMS Text Message Enabled Long Code Virtual Numbers

By CallFire Blogger
In December of 2011, a bill was introduced to Congress that would refuse federal grant or federal loan programs to companies that have offshore call center operations. The US Call Center and Consumer protection Act requires that offshore call center employees reveal their location to U.S.