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Wednesday, March 25, 2015

​Mobile is Changing How We Shop

By CallFire Blogger
This year’s holiday shopping season showed a massive increase in mobile commerce, with individuals across the nation choosing the convenience of comparing and shopping online over shopping in physical brick and mortar establishments. This is leading to a monumental shift in the way we as consumers purchase goods and services, and putting power in the hands of the tech savvy individual.
Wednesday, August 5, 2015

Google+ Debate Results: Will Technology Kill the Call Center?

By Anonymous (not verified)
Software Advice recently moderated a Google Hangout debate called, “Will Technology Kill the Call Center?” Representatives from IntelliResponse, Avaya, Drumbi and Etech Global discusses consumer contact channel utilization, technology and the impact of these trends on future call center.