Wednesday, August 5, 2015
Google+ Debate Results: Will Technology Kill the Call Center?
Software Advice recently moderated a Google Hangout debate called, “Will Technology Kill the Call Center?” Representatives from IntelliResponse, Avaya, Drumbi and Etech Global discusses consumer contact channel utilization, technology and the impact of these trends on future call center.
Thursday, August 13, 2015
New Hampshire Grassroots Political Campaign Uses CallFire Autodialer Software for GOTV and Persuasion Initiative
The nexus between technology and democracy proves to be stronger than ever this election cycle.
Wednesday, June 15, 2016
Developers Corner: CallFire XML Reference Guide
CallFire's IVR platform allows you to quickly build a phone tree as simple or advanced as you want. With our easy-to-use IVR designer just about anyone can use our drag-and-drop interface to build anything from an automated outbound survey, to an auto attendant that will route calls within your office.
Wednesday, March 4, 2015
SMS and Telemarketing Compliance
SMS text messaging has revolutionized communication and business marketing. Text messaging allows you to quickly send a concise message that has a higher likelihood of actually being read. While there are many benefits of using SMS as a marketing tool, there are also strict regulations on how text messaging can be used.
Saturday, February 28, 2015
Free Enterprise, State Control, and the Telephone
By Ryan Koven