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Wednesday, March 16, 2016

6 Businesses That Should Use Call Tracking

By jpollack

One of the best ways for businesses to allocate money in an advertising budget is to spend the most on ad channels that are bringing in the most customers or potential customers. Call tracking is a great way to determine exactly where a company’s leads are coming from, so that emphasis can be put on reaching these people in a way that’s meaningful for them and profitable for you.

Sunday, October 26, 2014

Recording Customer Service Calls

By ndenholm

Business-to-consumer communications are potentially intrusive and unwelcome, and making a recording of commercial phone calls is governed by strict legal guidelines. Companies who stray from the rules face costly litigation proceedings and compensation payouts, so it’s imperative that you stay abreast of the current legislation.