Getting a real person on the phone when you dial a help desk has become more difficult over the years, if not altogether impossible at certain organizations. Instead of employing thousands of operators or customer service reps, the solution for the last 25 years has been interactive voice response systems (IVR), or more commonly, the automated voice you hear just before you’re dropped into the ubiquitous sounds of ‘please hold’ music.

We are thrilled to announce the release of our newest product: Hosted Interactive Voice Response (IVR) ! This product fills an important gap in the telephony space allowing quality of conversation that's much better than traditional automated messages and yet not require a live call center representative. IVRs are widely used for large enterprises, but with this release, we are democratizing the technology space for the smaller to mid-size businesses.