Tuesday, May 20, 2014
Call Tracking for Mobile Ads
By Jeremy, Follow me on Google+
Marketing professionals have long understood the importance of tracking website visitors, but smart phones have changed how consumers search the web. Mobile search is driving billions of monthly U.S. sales calls, converting to revenue at an astounding ten times higher than regular web searches. This is why call tracking for mobile ads is absolutely essential.
Tracking Mobile Ad Efficacy and Making Improvements
Tuesday, May 13, 2014
Cost & Time Saving Case Studies for Cloud Based Call Center
By Jeremy, Follow me on Google+
Busy signals, bad numbers, dropped calls – these are some of the ways conventional call centers continue to cost companies more than half of their weekly productivity. Businesses know they cannot afford the amount of money that is lost when a project that should be finished in just a few hours takes several days.
Saturday, May 10, 2014
Why Should I Use Voice Broadcast?
By CallFire, Follow me on Google+
Voice communications technology has come along way in the decade since mass-market VoIP services began to take advantage of existing broadband access. Sophisticated designs such as CallFire’s Voice Broadcast are opening up new paths to business/customer engagement, whilst making use of familiar, trusted telephony technology.
Monday, May 5, 2014
Can Cloud Call Center Technology Make Employees Happier?
By CallFire, Follow me on Google+
Happy agents make happy customers. Happy customers call less frequently and have fewer complaints when they do call. Which makes for happy agents.
Creating that loop of satisfaction between clients and employees should be the number one priority of any customer service contact center, and it all starts with the workforce. The happier they are, the more productive they are. So what makes for a happy employee?
Thursday, May 1, 2014
How Voice Broadcasts are Changing the Election Landscape
By Jeremy, Follow me on Google+
Thursday, April 24, 2014
Voice Broadcasting for the Merchant Services Industry
By CallFire, Follow me on Google+
If your business involves processing large numbers of financial transactions, you’ll know how time consuming it can be. The more money your business makes, the more you have to spend on keeping track. In industries that rely heavily on call center agents and other customer service resources, processing payments can take a heavy toll.
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