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Wednesday, March 25, 2015

The Cloud at a Glance

By Gisselli R.
A few years ago I was working at a loan company. I recall sitting impatiently and becoming frustrated as the hours dragged on. It wasn’t necessarily the pain of monotonous work but rather the inefficiency of the company. Excel sheet after sheet, dial after dial, and many dead ends did not feel like progress in any way. Had I known then, I would have tried to reassure myself that the cloud would be there to ease the way--the future of business.

For some years now, the cloud has been the craze, convincing big and small companies to make the shift.

Wednesday, March 25, 2015

Increase Margins With CallFire Solutions

By Leyla G.
The financial services industry took a major hit when the American economy suffered the worst recession on record back in 2008. Banks went out of business, lending came to a grinding halt and the future looked bleak. Despite the withering of finances, many financial service businesses hung on, altered their strategies and figured out how to ride out the storm by forging ahead and keeping in contact with their communities with the help of CallFire.
Wednesday, March 25, 2015

CallFire Crashes Call Center Week

By Gisselli R.
Part of the Santa Monica and Hoboken team attended Call Center Week in Sin City this past week (June 10-June14). Check out what they were up to while the rest of the team sat around the office(s) staring at the photos with envy. 



Our UX Designer, Nels; Client Success Manager, Albert; and Client Success Director, Michelle are all smiles at the CallFire booth. Do you spot our awesome fishbowl of USBs?
Wednesday, June 15, 2016

Using Advanced Call Center Technology to Boost Collections Efficiency: SMS Texting and Voice Broadcast

By Leyla G.
One of the most important and integral branches of a business is its accounts receivable department. A business can’t function without it. Often times, it’s a necessary unpleasantness, if you will, as no one likes receiving late notices in their mailbox or robocalls from collections, but these attempts have to be made nonetheless in order to properly run a business and make money.

Some companies spend tens of thousands of dollars on expensive infrastructure to make call after call or send out payment reminders in the mail each and every day.