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Thursday, March 26, 2015

Using Mobile Marketing to Enhance Las Vegas Family Entertainment

By Gisselli R.

Cities like Las Vegas hold a stigma for “risque” behaviour but what is often forgotten is the family friendly entertainment that many casinos and resorts offer. With the myriad of venues and activities in an entertainment locale like Vegas, it is an equally difficult task of getting a crowd to a nightclub or getting them to a magic show. With a few cloud telephony strategies up your sleeve, you can keep a steady flow of families and adults attending your events in your city.

Wednesday, March 25, 2015

The Cloud at a Glance

By Gisselli R.
A few years ago I was working at a loan company. I recall sitting impatiently and becoming frustrated as the hours dragged on. It wasn’t necessarily the pain of monotonous work but rather the inefficiency of the company. Excel sheet after sheet, dial after dial, and many dead ends did not feel like progress in any way. Had I known then, I would have tried to reassure myself that the cloud would be there to ease the way--the future of business.

For some years now, the cloud has been the craze, convincing big and small companies to make the shift.

Wednesday, March 25, 2015

Increase Margins With CallFire Solutions

By Leyla G.
The financial services industry took a major hit when the American economy suffered the worst recession on record back in 2008. Banks went out of business, lending came to a grinding halt and the future looked bleak. Despite the withering of finances, many financial service businesses hung on, altered their strategies and figured out how to ride out the storm by forging ahead and keeping in contact with their communities with the help of CallFire.
Wednesday, March 25, 2015

Why Insurance Agencies Should Use CallFire's IVR

By Gisselli R.

Does your assistant have a stash of cough drops on their desk? Perhaps it is time to alleviate them from some of their phone duties by using a virtual receptionist through CallFire’s IVR solution. Decisiveness can make life easier. With IVR, customers can get to the point by choosing exactly where they want to be transferred through an automated menu that you can easily create. If you don’t feel like creating it, let CallFire build your IVR for you.

Thursday, August 13, 2015

The Virtual Receptionist Your Clients Deserve

By CallFire Blogger
The problem with many automated answering programs is the lack of personal touch. We’ve all had to sit and wait through robotic phone menus that sound disinterested and detached. The speech is clipped, the voices are generic and difficult to understand, and the overall experience is frustrating and doesn’t do much to engender brand loyalty.
Thursday, August 13, 2015

Poorly Designed IVR Ruins Customer Experience

By CallFire Blogger
If you were to survey people on any given street and ask them whether they preferred automated or personal customer service, the response would most likely show that people prefer talking to people. This is in large part due to the overabundance of poorly designed IVR systems with steely, condescending virtual receptionist voices and convoluted menus. It’s an experience common to most people in the modern world, and a frustrating one at that.