IVR | CallFire

Wednesday, March 25, 2015

Mobile is Changing How We Shop

By CallFire Blogger

This year’s holiday shopping season showed a massive increase in mobile commerce, with individuals across the nation choosing the convenience of comparing and shopping online over shopping in physical brick and mortar establishments. This is leading to a monumental shift in the way we as consumers purchase goods and services, and putting power in the hands of the tech savvy individual.

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Thursday, August 13, 2015

Consumers Expect More in 2013

By CallFire Blogger

The advent of mobile devices sent tremors through the marketing and advertising world; after all, it’s easy to forget that a hand-held device with the capability of a web browser and the ability to maintain accounts and make purchases online is nothing short of amazing, and is still a relatively new technology.

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Thursday, August 13, 2015

The talking economy: How voice-enabled purchasing can change buying habits

By CallFire Blogger

Pandodaily had a great article on how voice enabled apps can change purchasing habits of consumers. Adding voice and SMS features can add another level of interaction in a new application. With companies like CallFire allowing developers to use their API's, it has become easier and easier to include voice and SMS into an applicaiton.

Here's the full trancsript of the article:

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Thursday, August 13, 2015

One size does not fit all

By CallFire Blogger

For years, phone trees have been the most efficient way for companies to conduct research and provide excellent customer service. That said, the technology has been around for quite a while and there is nothing more frustrating or off putting than a generic, difficult to use IVR menu.

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Wednesday, March 25, 2015

Mobile Success Through Accessibility

By CallFire Blogger

One of the most important facets of doing business online or via mobile applications today is a user’s ability to contact clients, customers, and subscribers instantaneously. This can be accomplished in various ways, such as an auto dialer with voice broadcasting, IVR solutions, and mass text messaging.

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Wednesday, March 25, 2015

Accuracy of the CallFire Polls Stands Up to Election Day Results

By Anonymous (not verified)

Election season is finally over. Campaigns throughout the country have used our solutions to get out the word about their campaigns and get people to the polls. Many campaigns have used our IVR tool to generate polling data about the state of their respective races. Recently CallFire initiated a series of battleground state polls to measure voter preference on the presidential election.

The 2012 presidential election results demonstrated the accuracy of our survey tools during this election cycle.

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Wednesday, March 25, 2015

CallFire Included In NY Times Five Thirty Eight Election Modeling

By CallFire Blogger

Technology has indelibly changed the way political campaigns communicate. At CallFire, we take pride in the fact that are telephony solutions have changed the way that political campaigns and non-profits operate.

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Thursday, August 13, 2015

CallFire Helps Produce Second Battleground State Polling in Virginia

By CallFire Blogger

We're deep into the final stages of the election. CallFire works with campaigns and non-profits to connect with voters and conduct live or automated polls. Through our dialer, voice broadcast, short code and IVR campaigns can connect with voters faster and smarter.

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Wednesday, August 5, 2015

Google+ Debate Results: Will Technology Kill the Call Center?

By Anonymous (not verified)

Software Advice recently moderated a Google Hangout debate called, “Will Technology Kill the Call Center?” Representatives from IntelliResponse, Avaya, Drumbi and Etech Global discusses consumer contact channel utilization, technology and the impact of these trends on future call center.

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Friday, March 13, 2015

CallFire Works With Research Group to Produce Election Polling Results

By Anonymous (not verified)

CallFire's telephony platform has been utilized by organizations spanning a number of industries. We work with a number of political organizations to help generate polling data. In a recent poll powered by CallFire, we gleaned some very interesting insights on the state of the 2012 presidental election. Here's an exerpt form the result page:

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