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Sunday, October 26, 2014

Recording Customer Service Calls

By ndenholm

Business-to-consumer communications are potentially intrusive and unwelcome, and making a recording of commercial phone calls is governed by strict legal guidelines. Companies who stray from the rules face costly litigation proceedings and compensation payouts, so it’s imperative that you stay abreast of the current legislation.
Thursday, August 13, 2015

The talking economy: How voice-enabled purchasing can change buying habits

By CallFire Blogger

Pandodaily had a great article on how voice enabled apps can change purchasing habits of consumers. Adding voice and SMS features can add another level of interaction in a new application. With companies like CallFire allowing developers to use their API's, it has become easier and easier to include voice and SMS into an applicaiton.



Here's the full trancsript of the article:



Thursday, August 30, 2012

CallFire to attend IT Expo West Sept 1-3

By CallFire Blogger

The CallFire team will be manning booth # 319 at IT Expo West next Tuesday Sept 1 - Thursday Sept 3 at the Los Angeles Convention Center. Come by, talk to us, learn about our products, and get to know the team.  We will also have give-aways, so come by and see what we have!

Thursday, May 15, 2014

8x8 and CallFire Collaborate to Provide Cloud Services to Small Businesses

By CallFire Blogger

SANTA CLARA, Calif., Aug. 6, 2009 (GLOBE NEWSWIRE) -- 8x8, Inc. (Nasdaq:EGHT), provider of Internet Protocol (IP) communications solutions for business and residential users, today announced it is providing voice trunking services to cloud telephony solution provider CallFire. CallFire began offering its hosted power-dialing services to small business, call center and enterprise customers over 8x8's established VoIP network last week.