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Thursday, August 13, 2015

Using the CallFire IVR Designer to Create Virtual Receptionist and Phone Trees

By Carl
One of the things that can sometimes be quite a hassle for small businesses is having to try and process incoming calls, especially if there isn’t any money in the budget for a professional receptionist to do so. Thankfully, CallFire has a solution that is both technically and fiscally advantageous for those business owners and that is creating a virtual receptionist using our Interactive Voice Response (IVR) platform.
Thursday, March 5, 2015

Cloud Telephony Pioneer CallFire Surpasses 50,000 User Milestone, Sets Sights on Reshaping Telecom Space

By CallFire Blogger

Cloud Telephony Pioneer CallFire Surpasses 50,000 User Milestone, Sets Sights on Reshaping Telecom Space

Company Delivers Customizable Software Solutions,

Strong ROI Across Diverse Client Base

SANTA MONICA, Calif. (July 12, 2012) – Signaling an overall shift away from costly hardware in favor of affordable cloud-based voice and text messaging services for the commercial and non-profit sectors, CallFire (www.callfire.com) today announced that it has surpassed 50,000 users.

Thursday, August 30, 2012

CallFire Joins Global Effort to Raise Money for Greater Gender Equality in Education and Enhanced Literacy

By CallFire Blogger

Around the world, more than 60 million children of primary school age lack adequate access to education. Most will never learn to read or write. In particular, young girls receive less instruction, and what they do receive is often of lower quality.

Thursday, March 5, 2015

Power Dialing for the Greater Good

By julie

When you hear the term power dialing, the general thought that comes to mind is Telemarketing, which usually has a negative connotation in the general population. However the use of autodialing goes far beyond the marketing world. In fact, quite a few common uses help us in ways we rarely think of. Let’s look a few of those uses:

Thursday, March 5, 2015

Getting Your Campaign Running With a Virtual Receptionist

By CallFire Blogger

Campaigns are here today, gone tomorrow. Resources are short and time is scarce. The relatively short shelf life of a campaign makes investing in expensive software not realistic. Installation of costly equipment for a campaign that usually lasts for six months rarely makes sense and when you have multiple offices it makes even less sense. One of the most glaring examples of this would be buying a dedicated campaign phone line. For one, installation of a phone a system is both costly and is time consuming.

Thursday, March 5, 2015

Bringing Your Call Center to the Cloud

By CallFire Blogger

In December of 2011, the US Call Center and Consumer Protection Act was introduced in Congress. The bill would refuse federal grant or loan programs to companies with offshore call center operations. It would also require offshore call center employees to reveal their location to U.S. consumers and give them the option to be transferred to a domestic call center.

Thursday, March 5, 2015

Creating Smarter and Scalable Call Centers with SMS Text Message Enabled Long Code Virtual Numbers

By CallFire Blogger
In December of 2011, a bill was introduced to Congress that would refuse federal grant or federal loan programs to companies that have offshore call center operations. The US Call Center and Consumer protection Act requires that offshore call center employees reveal their location to U.S.
Monday, August 17, 2015

How to Create an Automated Opt-Out Toll Free Number

By CallFire Blogger

The FCC enacted a requirement earlier this year that any answering machine message left by an autodialed or prerecorded telemarketing call must “include a toll-free number that enables the consumer to subsequently call back and connect directly to an autodialed opt-out mechanism.” For messages left in real-time by a live telemarketer, the rules require an interactive opt-out mechanism announced at the outset of the call.