How Relevant is Customer Service In the Smartphone Age?
Like it or not, we all have to deal with customer service at some point. A survey conducted by the Consumer Reports National Research Center found that almost 90% of people required customer service help during the past year, for activities ranging from lodging a complaint to returning unwanted goods.
Wearables Market Predicted to Be Worth $34 Billion by 2020
Established retailers and startups are likely to cash in big in the next few years on a product that’s doing what many thought couldn’t be done. Wearables are gaining strong consumer interest, which means that companies focusing on mobile commerce should see greater success if they begin building products for the wearables market.
Retirement Plan Providers Are Gravitating Towards Mobile
Like many other aspects of modern life, people can now use mobile technology to manage retirement plans. While some retirement plan providers have yet to embrace the convenience of mobile, the trend is nonetheless quickly becoming a norm.
Australian Study Shows Positive Heart Health Results from SMS Program
Technology has infiltrated nearly every area of our lives, include our healthcare, and that’s a good thing according to a recent study. An Australian study shows positive heart health results from an SMS program that sent four texts a month to heart patients.
Mobile Payments Soar as the Sharing Economy Booms
The sharing economy developing across almost every mobile device is sharing its success with another business: mobile payment. Whether one cares for the other is irrelevant; what matters is that this relationship will usher in an entirely new era of mobile technology—potentially the quickest and most convenient way in history to make pay stores, friends, and family.
Africa's Mobile Revolution
The mobile revolution continues to spread to all corners of the globe and remains a significant presence in Africa. The African continent was once considered a huge risk on the business front, but that idea is changing daily thanks to mobile technology. Africa is currently the second-largest mobile phone market on the planet, with African companies focusing on the growing demand for mobile services, cloud computing, and digital entertainment.
Client Success for 2016
Text Reminders in Reducing Blood Pressure
Managing blood pressure and similar chronic diseases with mobile technology was the premise of a recent study by researchers from Oxford University and the University of Cape Town.
Healthcare: Minimizing the Impact of No-Shows with SMS
No-shows. This consistent healthcare industry issue is increasingly alleviated through SMS. No-shows result in numerous problems for any healthcare provider, as they make scheduling a replacement within the necessary timeframe next to impossible. This ultimately results in lost revenue.
Mobile technology is eradicating this issue by sending appointment reminders via SMS. More and more healthcare providers are jumping on board the SMS train for this reason, with great results.
How Mobile Is Helping Those Affected by Autism
Mobile devices are a crucial part of people’s lives, and many now wear their smartphones and utilize wearable tech such as smartwatches and FitBit activity trackers on a daily basis. Such devices are also revolutionizing healthcare, playing an increasingly prominent role in the battle against autism.
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